Brett Hooton has fewer outfit choices after his doorbell camera caught a DoorDasher taking his dirty clothes from his porch, which were meant for a laundry service.
FLOWER MOUND, Texas — A DoorDash delivery took an unexpected turn for one Flower Mound resident after the driver allegedly took off with bags of his family’s laundry.
Brett Hooton, the victim of the theft, said the incident left him confused.
“A little bit of befuddlement, like what?” Hooten said.
Hooton had ordered coffee through DoorDash on Saturday before his son’s baseball game. At the same time, he had left three bags of dirty laundry on the front porch, waiting for pickup by a laundry service. When the delivery driver arrived, Hooton’s doorbell camera caught her dropping off the drinks, taking a picture as proof of delivery, then taking two of the laundry bags before returning for the third and driving away.
“The laundry person called us asking where the laundry was while we were at the baseball game,” Hooton recalled. “We went back and looked at the doorbell camera footage, and that’s when we saw that the DoorDash person took it with her.”
Hooton reported the incident to the Flower Mound police and contacted DoorDash. The company told him they could not reach the driver and offered him a $10 credit.
DoorDash was apologetic, though, saying in an email: “We take these reports very seriously at DoorDash, and we sincerely appreciate you reaching out and informing us of this incident with such detail. We do not condone this type of action and are currently investigating this using the information provided. If you choose to file a police report, please know that DoorDash will cooperate fully.”
An official also added that the driver will not be able to do future deliveries for DoorDash.
“That’s what made it seem a little more suspicious when her number no longer works and she’s not responding to DoorDash,” Hooton said. At first, Hooton thought maybe the driver thought the family was getting rid of the clothes and took them by mistake, thinking they were donations.
Hooton estimates the stolen clothing was worth more than $1,000. “Don’t know exactly what is missing until you go and look for something and realize it’s not there right now,” he said.
DoorDash has not yet responded to WFAA with an official statement.
Reflecting on the situation, Hooton described it as both strange and frustrating. “A little bit of a violation, a little bit of an annoyance,” he said. “It’s just a little bit odd.”
