Texas

KSAT to host phone bank Monday on NEXTGEN TV

May 7, 2024

  

KSAT is now broadcasting a NEXTGEN TV signal as of 2 p.m. on May 6, 2024.

NEXTGEN TV is delivered by an over-the-air signal and requires an antenna. It can help reduce or eliminate costly subscriptions by providing more free channels to choose from. KSAT will offer at least five different channels including ABC, MeTV, Heroes and Icons, Movies, and StartTV.

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We understand there may be questions from viewers, which is why KSAT is hosting a phone bank on Monday. The phone bank will be held from 9 a.m. until 8 p.m. Operators will also be available to answer all your questions regarding NEXTGEN TV. The phone number to call is 210-351-1363.

** Important Note: If you do not use an antenna and you watch television through a cable, satellite or streaming service, no action is required.

For antenna users:

  • The most important thing to know if you watch television with an antenna is that you have to rescan your channels after 2 p.m. on Monday, May 6 to continue watching local TV, like KSAT. (Access through your TV settings. Read more about it here.)
  • To receive the full NEXTGEN TV experience, you must have an internet-connected NEXTGEN TV-enabled television (or a NEXTGEN TV converter box) and use an antenna.

Tips for rescanning

If you’re not sure how to rescan your antenna, the FCC has a helpful chart that provides step-by-step instructions for several television brands.

If after a rescan, you still don’t see your local channels, move your antenna and rescan again.

  • Flat panel or square antennas don’t seem to work.
  • It is best to get an outdoor antenna but if that isn’t possible, rabbit ears or a newer antenna might help.
  • Try moving your indoor antenna near a window to help reception.
  • Please use our KSAT Help Desk if you have issues or call during our live phone bank until 10 p.m. on Monday at 210-351-1363. The phone bank will resume at 5 a.m. on Tuesday.
  • If you are still having trouble tuning in KSAT-12 you can email email fdaniels@ksat.com or call (210) 351-1251.

This KSAT Explains may also help answer your questions:

KSAT Community operates in partnership with University Health, Energy Transfer and Randolph-Brooks Federal Credit Union. Click here to read about other KSAT Community efforts.

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