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Verizon: Upgrades underway for Austin customers, service disruption possible

February 23, 2023

AUSTIN (KXAN) — Some Verizon customers in the Austin area received text messages Wednesday warning about potential service disruptions over the coming weeks.

A message received on 2/18 by a KXAN employee. (KXAN Photos/Robert Lovelace)

However, a Verizon representative said not to worry: the disruptions will pave the way for “upgraded” service.

“We are upgrading our network in Austin to make sure our customers in the area continue to have the excellent experience they’ve come to expect from Verizon,” Heidi Flato, a Verizon communications manager, said. “We’re notifying customers in the spirit of transparency, because we know our customers rely on the Verizon network.”

According to the text message, the work could be delayed “as much as two weeks” pending “unforeseen” issues or delays.

KXAN is working to determine what these upgrades mean for Austin residents, as well as a timeline for the upgrades.

The Verizon logo outside a store, Wednesday, July 14, 2021, in Boston. (AP Photo/Charles Krupa)
The Verizon logo outside a store, Wednesday, July 14, 2021, in Boston. (AP Photo/Charles Krupa)

Posted: Feb 22, 2023 / 04:51 PM CST

Updated: Feb 22, 2023 / 04:51 PM CST

AUSTIN (KXAN) — Some Verizon customers in the Austin area received text messages Wednesday warning about potential service disruptions over the coming weeks.

A message received on 2/18 by a KXAN employee. (KXAN Photos/Robert Lovelace)

However, a Verizon representative said not to worry: the disruptions will pave the way for “upgraded” service.

“We are upgrading our network in Austin to make sure our customers in the area continue to have the excellent experience they’ve come to expect from Verizon,” Heidi Flato, a Verizon communications manager, said. “We’re notifying customers in the spirit of transparency, because we know our customers rely on the Verizon network.”

According to the text message, the work could be delayed “as much as two weeks” pending “unforeseen” issues or delays.

KXAN is working to determine what these upgrades mean for Austin residents, as well as a timeline for the upgrades.

Copyright 2023 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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